Customer Satisfaction Survey

* Company Name:
* Contact Name:
* Title:
* Phone:
* Email:
* Address:
* City:
* State:
* Zip Code:
* Project Code:

1. * How did you hear about Hoppmann Audio Visual?

	Web
	Email
	Direct Mail
	Referral (Architect)
	Referral (Broker/Developer)
	Referral (General Contractor)
	Referral (Other)

2. * How was the initial phone support?

--- Excellent Good Average Fair Poor

3. * Were the Hoppmann representatives knowledgeable and professional?

	Yes
	No
	Other

4. * Did the equipment function properly?

--- Excellent Good Average Fair Poor

5. * If you experienced a problem, was the staff responsive?

--- Excellent Good Average Fair Poor N/A – No Problems

6. * Did you visit Hoppmann Audio Visual state of the art headquarters?

	Yes
	No
	Wasn’t invited

7. * Was there adequate communication between your organization and the Hoppmann team members?

--- Excellent Good Average Fair Poor

8. * How satisfied were you with your dedicated Project Manager?

	Very satisfied
	Somewhat satisfied
	N/A

9. * Hoppmann Audio Visual prides itself on its custom AMX and Crestron programming. Did your panel designs meet your expectations?

	Yes
	No
	N/A

10. * Was the system installed in a professional manner within the given timeframe?

--- Excellent Good Average Fair Poor N/A

11. * Does the aesthetic appearance of the system meet with your standards and expectations?

--- Excellent Good Average Fair Poor N/A

12. * In what condition did the installation team leave your facility?

--- Excellent Good Average Fair Poor

13. * How satisfied are you with the documentation on the use of your system?

--- Excellent Good Average Fair Poor

14. * Does the system you purchased meet your needs?

--- Excellent Good Average Fair Poor

15. * Were after-warranty service options explained and priced for you?

	Yes
	No
	N/A

16. * Based on this experience, how likely are you to turn to Hoppmann Audio Visual for any future AV needs?

--- Very likely Somewhat likely Not likely Not sure

17. We want to hear from you! Please provide additional comments here.